Claims Assistance
Submit Your Insurance Claim with Confidence
If your cruise was disrupted by illness, delay, cancellation or baggage issues, we can help you organize the paperwork and submit your claim clearly and on time.
What We Need From You
Make the claim process smoother with the right documents.
Most claim delays happen because a form is missing a receipt, incident report or policy number. Start with the checklist below and we will help you fill any gaps.
Gather your documents
Keep booking confirmations, receipts, incident reports and policy details together.
Submit your claim
Send the insurer or our team the completed form with supporting documents attached.
Track timelines
Follow the policy timelines so your claim can be reviewed without avoidable delays.
Claim Support Coverage
We help with the common claim situations.
Trip disruption
Claims guidance for cancellation, interruption and missed connection events.
Medical events
Help organizing emergency treatment or evacuation documentation.
Baggage issues
Support for delayed, lost or damaged baggage claims and receipts.
Before You Submit
Claim checklist
- Cruise booking confirmation and payment receipts
- Insurance policy number and provider name
- Medical reports, airline notes or incident documentation
- Photos of damaged or delayed baggage if relevant
- Copies of emails with suppliers, airlines or the cruise line
Already submitted?
Need a hand following up on your claim?
Our claims team can help confirm what documents were sent and guide you on next steps.
Call Claims SupportClaims Request
Start your claim request here.
Share the essentials and we'll point you toward the right claim path and next steps.
Trip disruption
We can help you understand what is needed for this situation.
Medical claim
We can help you understand what is needed for this situation.
Baggage issue
We can help you understand what is needed for this situation.
Cruise line delay
We can help you understand what is needed for this situation.
Supplier refund dispute
We can help you understand what is needed for this situation.
Policy guidance
We can help you understand what is needed for this situation.
Submit Claim Details
Claim information
Frequently Asked Questions
Need extra help?
Our claims team can walk you through the next step.
If you are unsure whether a document is needed, contact us before submitting and we will help you avoid delays.
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